FAQs
Frequently Asked Questions
Everything you need to know about your SQUARE experience
Where do you deliver and how long does it take?
We deliver door-to-door to all Egyptian governorates. Our standard shipping timelines are:
- Cairo & Giza: 3–4 working days.
- Other Cities & Governorates: 5–6 working days.
Please note that business days run from Saturday to Thursday and exclude Fridays and official public holidays.
How much are the delivery fees?
Delivery fees vary by location and are calculated automatically by our system at checkout before you submit your final order. This ensures accurate, transparent pricing based on your exact governorate.
What is your return and exchange policy?
We want you to love your pieces. If you change your mind, you can return or exchange any item within 14 days of receiving it, provided it meets our quality standards:
- It must be in brand new, unworn, and unwashed condition.
- It must be completely sealed in its original packaging with all original accessories included.
- All product tags, security loops, and branded labels must remain securely attached and undamaged.
To initiate a return, simply email our team at hello@square.com with your order details.
How do I wash and care for my SQUARE towel?
To maintain the premium fiber quality and structural integrity of the artistic contemporary prints, please follow these care instructions:
- Machine Wash Warm: Launder at or below 40°C.
- Do Not Bleach: Avoid harsh chlorine chemical alternatives.
- Do Not Tumble Dry: Hang or line dry to preserve the softness and print vibrancy.
- Do Not Dry Clean: Avoid commercial chemical solvents.